Quick support
See answers to the most frequently asked questions
How quickly can I receive my translation?
The Economy turnaround time is the time it takes for your project to be entrusted to a single translator, obviously there is a limit to the number of words that one person can translate each day. For a text with fewer than 3,000 words, the normal turnaround time is two days (excluding Sundays and public holidays), but it is possible to shorten this by a few hours using the Priority option. There is a supplementary charge for this, calculated as a percentage of the normal price for our services.
Am I guaranteed that all my information will be kept strictly private and confidential?
Yes. All staff working at and with Alphatrad are instructed to treat any document or medium entrusted to them as strictly confidential. All of our translators abide by ethical confidentiality rules.
How do you work out the price of my translation?
- Required language combination.
- Language technicality.
- The number of words.
- The required format.
First and foremost, we will always give you an overall price for your translation project, provided, of course, that we are able to count the number of source words in the document you ask us to translate. So you will know exactly how much your project is going to cost before placing your order. This makes it easier for you to manage your translation budget.
Contact us, if you did not find the answer
You can contact us in the following ways:
Address
Hirschengasse 15/1 - 3
1060 Wien
Österreich
By e-mail
By telephone
From abroad: +43 800 204 206
Opening hours
Monday to Friday from 9 am to 6 pm where one of our advisers can answer your queries.
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